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FAQs

Q: Where are you loacted?
A: We are Staffordshire based company .Here is our address:

Deansfield House
98 Lancaster Road
Newcastle under Lyme
Staffordshire
England, ST5 1DS

Q: How do I contact your company if my questions aren't answered here?
A: If you have more questions, please don't hesitate to email us at
[email protected] or call us directly 01785 719005, we are on call for you.

Q: Will my fireplace or stove come with a guarantee if I buy from your website?
A: Yes, of course. We are official suppliers for all the products on our site and and therefore you will receive a full manufacturers warranty for any product you buy.


Q: How much will my fire cost to run?
A: This depends on the price you pay for your fuel and the type of fire. It will also vary according to the heat setting on which you have it. You can calculate the maximum running cost per hour by multiplying your current cost of the firepalce per kilowatt unit by the maximum heat input of your chosen fire, this can be found in the Key Features section on the product page.

Q: Is there a charge for delivery?
A: No, delivery is free to all Mainland UK addresses.


Q: What’s your return policy?
A: 30-day returns are allowed if you are not satisfied with our products and the return process is simple and free. If you have any questions, we are always happy to help.

Q:
Can I Cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product, please contact 01785 719005.

Q:
Can I track my order?
A: we will upload the tracking number to your order when the parcel has been sent, so you can check the shipment information in our store.

Q: I'm cautious about giving my credit card details over the internet.
A: Security is probably one of the most significant concerns for shoppers during an online transaction. In reality, an online transaction is probably more secure, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

Our web store is secured with SSL certificate .Most Importantly,
Our platform passes the highest level of PCI DSS standard ( Payment Card Industry Data Security ) , which is the most stringent financial data security standards ,which means that the information you input is encrypted and it will not be available for third parties.